Customer Support Center
Need help? The Red Queen support team is on hand to assist with questions, account-related issues, technical concerns or general feedback. Use our convenient contact channels for quick answers, account help and payment queries. We aim to respond promptly and can guide you through verification, withdrawals and site issues. Our team handles account checks, payment questions and basic troubleshooting quickly online.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account, verification, payments and technical help) |
| General enquiries | [email protected] (company, licensing, media and PR) |
| Affiliates (RedQueen) | [email protected] (programme, tracking, partner payments) |
| Phone | +44 20 7946 5831 |
| Working hours | Mon-Fri, 09:00-18:00 GMT |
For urgent issues call the number. Email replies are usually within 48 hours; affiliates can expect a response within two business days.
Support via Email
Email is the preferred contact method for Red Queen customer support for account queries, document submission and detailed requests. Please write to [email protected] with a clear subject line and current contact details, and include your account ID where relevant. Providing complete information and any requested documents helps us process requests more quickly and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to reply promptly. Most enquiries are answered within one business day, but complex cases, such as account investigations, KYC checks or payment disputes, may take longer depending on their nature. If we need extra time we will keep you updated and give an estimated timeframe. For urgent matters, please use live chat during support hours.
Feedback
We welcome your feedback, suggestions or ideas to help improve the site. Please tell us what works well and what could be improved, as every message is read and used to refine features, fix issues and simplify navigation. Share your thoughts via the feedback form or email at [email protected]. Your input really helps us make the site clearer and easier to use.