Privacy Statement
This Privacy Policy explains how we collect, use and protect the personal information you share when you register, play or otherwise interact with Red Queen. We respect your privacy and set out below the types of data we collect, why we use it, how we keep it safe and the rights you have to access or correct your information.
Types of data we collect
We collect information you provide directly and information gathered automatically when you use our services. This includes account data, transactional records and technical identifiers.
Personal data
Personal data includes your name, date of birth, contact details, address and verified ID documents supplied for identity checks. We also keep account credentials and any communication you send to our support team.
Technical data
Technical data covers IP address, device and browser details, operating system, cookie identifiers and log files. This information helps us deliver the site and maintain security and performance.
Transactional data
Transactional data includes deposits, withdrawals, payment method details (as required for processing), bet and play history, loyalty activity and any bonus or promotion interactions. We retain records needed for payments, dispute handling and compliance checks.
How we use your information
We use your data to operate your account, process payments, carry out identity and age verification, detect and prevent fraud, and provide customer service. We may also use aggregated, anonymised data for analytics and to improve our services.
Where you have given consent we may send service updates or promotional messages. You can opt out of marketing communications at any time.
Data protection practices
We protect personal data using industry-standard measures such as encryption in transit, access controls and regular security reviews. Access to your personal information is limited to authorised staff and to third parties who perform services on our behalf under contract.
We retain personal data only for as long as is reasonably necessary to provide service, meet legal obligations and resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support secure logins and analyse site usage. You can manage cookie settings through your browser; however some features may require cookies to function correctly.
Information sharing and third parties
We share information with payment processors, fraud prevention providers, customer support platforms and other service providers to operate our services. We may disclose information where required by law or to respond to legal requests. We do not sell your personal data.
User rights
You have the right to request access to, correction of, or deletion of your personal data. You may also request restriction of processing or object to certain uses, where applicable. We will consider each request in line with applicable law.
Access, correction and deletion
To request access, correction or deletion of your personal information, contact us at [email protected]. We will respond to verifiable requests and may require proof of identity before fulfilling requests.
Privacy policy updates
We may update this policy from time to time. When we do, we will publish the revised version on the site and indicate the date of the last update. If you have questions about how we handle your data or about RedQueen privacy practices, please contact us.