Red Queen Casino Terms of Use

These Terms and Conditions set out the rules that apply when you use the Red Queen website and services. They explain our relationship with you, what we expect from your account activity and how we manage promotions, payments and disputes. We act as the platform operator and we expect you to read and accept these terms before registering or placing any wagers.

Account responsibilities

You are responsible for keeping your account details secure and for any activity that happens under your login. Do not share your password or let others access your account. We may require identity verification, proof of payment method and address confirmation before any withdrawal is processed. If we suspect unauthorised access or fraud we may suspend the account while checks are carried out.

Account verification and suspension

Verification documents must be provided on request and must be accurate. Failure to provide satisfactory documentation may result in account limits, temporary suspension or closure. We reserve the right to restrict or close accounts that breach these terms or that we reasonably believe are being used fraudulently.

Eligibility requirements

To use our services you must be at least 18 years old and legally permitted to gamble in your jurisdiction. Only one account is permitted per person unless we agree otherwise. Accounts registered with false information, or accounts opened from restricted locations, will be closed and balances may be withheld pending verification.

Acceptable platform use

Use the platform lawfully and fairly. Do not attempt to manipulate games, exploit software, use automated betting systems, or bypass any security or geographical restrictions. Abusive behaviour towards staff or other users, repeated rule breaches or attempts to use stolen payment methods will be treated as serious breaches and may lead to account closure.

General bonus and promotion rules

Promotions are subject to specific terms which will be provided with each offer. General rules include eligibility checks, wagering requirements, contribution rates by game and potential maximum cashout limits. We may void bonuses or withhold winnings where we suspect abuse, bonus manipulation or breach of these terms. Promotional terms take precedence where explicitly stated.

Deposits and withdrawals

Payment methods, processing times and limits are displayed in your account. All withdrawals are subject to verification and may require additional checks. We may apply reasonable deposit and withdrawal limits and retain the right to refuse transactions where required by law or to prevent fraud. Fees, minimums and maximums depend on the chosen method and will be shown at the time of the transaction.

Dispute resolution

If you have a dispute, contact our support team in the first instance at [email protected]. We will aim to investigate and respond promptly. If the matter cannot be resolved directly, we will outline any available escalation or independent review options. Using the platform does not waive your rights under applicable consumer protection laws.

Updates to terms and conditions

We may update these terms to reflect changes in the law, our services or operational requirements. Material changes will be communicated by notification on the site or by email where you have opted in. Continued use of RedQueen after changes indicates acceptance of the updated terms. Check this page regularly for the latest version.